Frequently Asked Questions
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Beyond Midnight Software
- How do I contact Beyond Midnight Software?
- Is my information private?
- How can I find out when a new version is released?
- Is a Windows version available?
- Tell me more about these free trial versions of your software.
- Tell me how to purchase your software?
- What's the difference between "purchasing" and "registering"?
- What is "shareware"?
- Why don't you call your programs shareware?
- When will I get my registration code?
- I lost my license code, how can I find out what it is?
- When I enter my license details it gives an error; what's wrong?
- Is my credit card information secure?
EjectDisk
- I really like EjectDisk; are you going to make a Mac OS X version?
- EjectDisk won't close the CD/DVD tray.
- Using EjectDisk with a function key on Mac OS 9 brings up a dialog box.
- EjectDisk doesn't work with the USB removable drive on my Mac.
- EjectDisk doesn't work with my Imation SuperDrive or Apple USB floppy drive.
- EjectDisk mistakes my Firewire hard drive as a removable drive.
- EjectDisk doesn't work with more than one SCSI bus.
- Ejecting a floppy/removable makes the disk forget the last change I made in the Finder.
- Sometimes the computer beeps instead of ejecting a disk.
- How can I eject multiple disks with a single key combination?
- Changing key combinations sometimes doesn't work.
Beyond Midnight Software
1. How do I contact Beyond Midnight Software?
You can contact us by postal mail, email, ICQ or cellphone. Our postal addresses is:
Beyond Midnight Software
PO Box 812
Sandy Bay, TAS 7006
AUSTRALIA
Our ICQ number is 12547327.
Our cellphone number is INTL +61 408 345 546.
We will never disclose any information about you to third parties. To see more about how we treat your information, please refer to our privacy policy.
3. How can I
find out when a new version is released?
Just sign up for our free newsletter. That's where we announce new releases, so you'll be among the first to know when something new is available.
4. Is a
Windows version available?
Currently we only develop software for Macintosh computers. However we are looking at developing some software in the future which will have both Macintosh and Windows versions. Our newsletter will have the full details if/when we make an announcement.
5, Tell me more
about these free trial versions of your
software.
The free versions of our software are fully working versions. Some of them display a reminder message every time they are run, others display a message at startup after you have had the software installed for 30 or more days, and a few (mainly games) only allow you to play a few of the levels. Once you have purchased the software, you will receive a code you can enter which will unlock the software and allow you to use the full version without limitation.
6. Tell me how
to purchase your software?
We use a US based company called Kagi to handle the sale of our software. This allows us to accept your payment in a lot more forms than we could offer ourselves. For example, you can pay by cheque (in US dollars), cash (many currencies), by credit card, or by PayPal. You can send you payment by regular post, by email, by fax, by phone, or use our online order form (if you want to pay with PayPal, please use our PayPal order form). The online order form gives a fuller description of how you can purchase our software.
7. What's the
difference between "purchasing" and
"registering"?
They are one and the same thing. By purchasing our software, you become a "registered" user, and receive a registration number from us. When you enter that registration number into the software, it disables any mechanisms that the software uses to remind you to pay for it.
Historically, this has been called "registering" in the shareware world, but it involves purchasing a license to use the software, just like you do with any commercial software product.
Shareware is a method of distributing software that allows users to try the full version of a product for a period of time before they are required to pay for it.
Shareware publishers encourage users to copy their products and give them to their friends; asking that they pay only if they decide to keep the product past the evaluation period.
Most people realise that it is in their best interest to support a company that is offering quality software at a fraction of the price of commercial software, and thus send in their shareware registration fee.
Ultimately, you decide whether shareware authors will continue to distribute low cost, high quality software as shareware.
9. Why don't
you call your programs shareware?
Unfortunately over the last few years there have been many definitions for shareware given in the media, many of them incorrect. As a result, some people have started to get turned off by the label "shareware". To avoid this, we avoid using the label for our software whenever we can.
10. When will I
get my registration code?
You will get your registration code within 5 working days of receiving a payment confirmation from Kagi. Usually you will receive the code in 24 hours, but circumstances at times can cause a delay of several days.
11. I lost my
license code, how can I find out what it
is?
Simply contact us and we'll be happy to look it up for you. It would help us if you can tell us approximately when you bought the software (e.g. "late 1998"), but all we need is your name.
12. When I
enter my license details it gives an error; what's
wrong?
You need to enter both the license name and code exactly as shown in your license certificate (although capitalisation and punctuation are not important). The code itself only consists of digits, so check that you typed zero not a capital 'o'.
13. Is my
credit card information secure?
Kagi uses industry-standard SSL secure connections to ensure that third parties cannot "eavesdrop" and steal your credit card number. If you are still concerned, you can check their FAQ for more information.
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1. I really like EjectDisk; are you going to make a Mac OS X version?
At the moment this is undecided - there are a lot of technical difficulties in porting EjectDisk to Mac OS X. A final decision will be made once Pipemare is released.
2. EjectDisk won't close the CD/DVD
tray.
EjectDisk can only close the CD/DVD tray on computers running Mac OS 9.1 or later, or on computers with an earlier version of Mac OS which have QuickTime 5 or later installed.
3. Whenever I
try to use EjectDisk with a function key on my Mac running
Mac OS 9 or later, I get a dialog telling me that I should
assign an action to this key in the Keyboard control panel.
How do I fix this?
Open the "Keyboard" control panel. There are two buttons on the bottom: "Function keys" and "Options". Click on the "Function keys" button. There is a list of all function keys, you can assign functions to each there. However, again on the bottom is a check box. With Mac OS 9, this box is titled "Use 'F1' till 'F15' as function keys...", and you have to *check* this box. With Mac OS 9.1, the box is titled "Use F1 thru F12 as Hot keys", and you have to *uncheck* this box. [Thanks to Max Horn and Jerry Smith for these solutions].
4. EjectDisk
doesn't work with my USB removable drive on my
Mac.
Some USB removables tell the computer that they are floppy drives, while others just tell the computer that they are a removable hard drive (eg: Imation SuperDrive).
5. I have an
Imation SuperDrive or Apple USB floppy drive, but EjectDisk
doesn't work with it!
EjectDisk considers both these devices to be "removables", even though they can use normal floppy disks.
6. I use the VST
Firewire driver software on my computer, and EjectDisk
mistakes my Firewire hard drive as a removable
drive!
Unfortunately the method I use to detect the VST Firewire Zip drive can't distinguish between a Zip drive and a hard drive. The only way around this problem is to explicitly set EjectDisk to eject the (first, second, etc) removable drive, and then experiment to find which removable it considers the Zip drive to be.
7. I have more
than one SCSI bus on my computer, and EjectDisk fails to
find any of the devices I have on the additional
buses.
Unfortunately EjectDisk doesn't yet examine more than one SCSI bus. This will be fixed in a future version of EjectDisk.
8. Sometimes
when I eject a floppy/removable from the computer with
EjectDisk, the disk doesn't remember the last change I made
to it in the Finder. Why?
This is because the Finder didn't write the changes you made to the disk before it was ejected. Usually this only occurs when you open/close windows, but it can also occur when renaming the disk or files on the disk if the edit field is still active when you eject it. In other words, click off the item you are renaming for the disk to "remember" the change. Unfortunately there doesn't appear to be a way around this problem (other than using really nasty hacks which would probably break under future systems).
9. Sometimes
when I try to eject a disk (of any type), the computer just
beeps and then does nothing. Why?
This means one of three things:
- There is a program that is currently running from the disk you just tried to eject.
- A program currently running is accessing something on the disk.
- The current application is really a Desk Accessory (an old type of program, usually written before System 7 was released).
The first two cases can be solved by simply quit the offending program(s). The last case is due to a documented bug in System 7, which would cause the computer to crash if EjectDisk tried to eject the disk. If you really have to eject the disk, simply switch to another application and everything should work fine.
10. How can I
eject (say) the first and third CDs - but not the second -
with a single key combination?
Make two entries of the key combinations you wish to use in the EjectDisk application. Set the first entry to eject CD number 1, and the second entry to eject CD number 3. Presto!
11. Changing
key combinations with the "Swallow key press" option set
sometime doesn't work. Why?
NOTE: Fixed in
3.1.4.
An example will best explain this: Suppose you have F15 set to eject floppy disk. You open the application, and change that key to F12. Without closing the application, you decide that F12 was a bad choice, and want to change it back to F15. You try to change it, but for some reason the computer is ignoring your key presses.
The reason is that EjectDisk doesn't save any of the changes you make until you quit the application. So in the example above, EjectDisk is still assuming F15 to mean eject the disk now (and then swallowing the key press, so the application never receives it). The solution, as you may have guessed, is to first close the application, and then open it again to change the keys back to what they were before.
